Customer Expectations
 
TRUTH & REALITY: BE PREPARED

Wood floors are a lifetime investment, adding value and beauty to your home or office. As with any major improvement you should expect some disruption and inconvenience. When having wood floors refinished or installed make sure to give the floor contractor the time he needs to complete the job without interference from other trades. Other trades are allowed the necessary time to complete their jobs, thus so should the wood floor contractor. Several factors you should be aware of:

 

 

 

PRE-INSTALLATION REQUIREMENTS: (Responsibility of the home owner/builder)

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The building should be completely closed in, with outside windows & doors in place and completely weather tight.

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All wet trades (drywall, paint, ceramic tile, etc.) should be completed.

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Air conditioning, heating and ventilation systems should be operating.

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The temperature and relative humidity should be at "normal living conditions" that is between 60 - 80 degrees (F) or 15 - 30 degrees (C) and between 30-50 percent humidity.

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Acclimatizing of Suntups flooring is not necessary when laid on Elastilon.

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Moisture testing of the screeds/sub floor should be the responsibility of the wood floor and/or general contractor. Suntups flooring is guaranteed to be seasoned correctly.

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Furniture, appliances, room furnishing and old floor coverings should be removed from rooms where flooring is to be installed.

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There is no bubbling of paint on the inside walls that could be rising damp or damp coming in from the other side of the walls, eg: - garden or shower.

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If wood floor is to be installed over a slab/screed, it is flat and to specifications

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Proper electrical power is available

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As far a scrawl spaces go, the general rule with new kiln and dried flooring, the answer is NO, unless you block off all moisture 100%. This can be a dangerous method with a good chance of a failure, the options are either to use second hand boards or fill the crawl space, compact, add a SABS moisture barrier, throw a slab and wait until dry to spec before beginning the installation.

INSTALLATION EXPECTATION (Pre Finished)

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Pre-finished floors are generally installed on Elastilon so the advantages are great as this is quieter that a nail down system and is quicker and cleaner as the total sanding and sealing process is eliminated.

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There will be sawing, hammering and other noise during installation.

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Make sure you understand the time frame involved & the duration of
installation.
 

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Leave the installer to get on with their work without interfering with them or looking over their shoulder. This will assist in producing the best possible results.

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Make sure the floor is protected and/or measures are taken so that other trades and/or people coming in after the wood floors are finished don't scratch and cause unnecessary damage.

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There is nothing more frustrating than someone else not using due care and damaging a perfectly good job.

THINGS YOU SHOULD NOT EXPECT FROM A PRE-FINISHED WOOD FLOOR:

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A monochromatic floor
Wood, as a natural product, varies from piece to piece. Remember it is not fabricated - it is milled from a tree and will have grain and colour variations consistent with the grade and species of flooring selected.

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A floor that will not indent
In spite of the term, "hardwood", all hardwood flooring will indent under high heel traffic (especially heels in disrepair). The finish that is applied will not prevent the dents. Some timbers are prone to denting more than others depending on the hardness of the species chosen.

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A floor without cracks between the boards
Although your new floor may start tight together, as a natural product it will continue to absorb and release moisture. This natural process will cause the flooring to expand and contract from season to season, resulting in cracks or gaps between some of the pieces in your floor. In saying this, it is also not unusual for a floor to remain tight forever. If Elastilon is used then the floor can have up to a 90% better chance of remaining tighter

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Understand that furniture, cabinetry, doors, etc, are fabricated in a factory under ideal conditions and that they contain 1-10 different pieces of wood. Your floor is fabricated in the home and is made up of 300 to thousands of different individual pieces, and that each floor is never to be duplicated - each a truly custom floor of its own.

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After the job is completed, go over the job with the team leader. Maintenance procedures should be reviewed, along with proper protection of furniture (Use Suntups Floor Protectors under legs) before it is placed onto the new wood floor and items of concern should be addressed immediately. Remember, wood floors are an investment; proper maintenance will give you years of beauty and enjoyment!

INSTALLATION EXPECTATION FOR UNFINISHED FLOORING

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There will be noise, dust and some fumes during this process.

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Even though the area is sealed off, dust from the sanding process could infiltrate other areas of the house.

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Because fumes will be present during finishing, pilot lights must be turned off (that is only if the sealers are solvent based and flammable.)

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Keep pets away from work area at all times.

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Make sure you go over the work schedule with the wood floor contractor, know the number of days it will take, when the floor can handle foot traffic and always allow scheduled work to be completed as specified.

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Leave the installer to get on with their work without interfering with them or looking over their shoulder. This will assist in producing the best possible results.

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Make sure the floor is protected and/or measures are taken so that other trades and/or people coming in after the wood floors are finished don't scratch and cause unnecessary damage.

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There is nothing more frustrating than someone else not using due care and damaging a perfectly good job.

THINGS YOU SHOULD NOT EXPECT FROM A FINISHED "ONSITE" WOOD FLOOR:

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A table top finish
Each piece of solid flooring sands differently depending on its grain type (plain or quartered) making it virtually impossible for a completely flat surface.

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Dust-free finish
Since your floor is being finished in your home it is not possible to achieve a "clean room" environment. Some dust will fall onto the freshly applied top finish.

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A monochromatic floor
Wood, as a natural product, varies from piece to piece. Remember it is not fabricated - it is milled from a tree and will have grain and colour variations consistent with the grade and species of flooring selected.

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A floor that will not indent
In spite of the term, "hardwood", all hardwood flooring will indent under high heel traffic (especially heels in disrepair). The finish that is applied will not prevent the dents. Some
timbers are prone to denting more that others depending on the hardness of the species chosen.

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A floor without cracks between the boards, or within the parquet pieces
Although your new floor may start tight together, as a natural product it will continue to absorb and release moisture. This natural process will cause the flooring to expand and contract from season to season, resulting in cracks or gaps between some of the pieces in your floor. In saying this, it is also not unusual for a floor to remain tight forever.

bullet Understand that furniture, cabinetry, doors, etc., are fabricated in a factory under ideal conditions and that they contain 1-10 different pieces of wood. Their floor is fabricated in the home and is made up of 300 to thousands of different individual pieces, and that each floor is never to be duplicated - each a truly custom floor of it's own.
bullet After the job is completed, go over the job with the team leader. Maintenance procedure should be reviewed, along with proper protection of furniture (Use Suntups Floor Protectors under legs) before it is placed onto the new wood floor and items of concern should be addressed. Remember, wood floors are an investment, proper maintenance will give you years of beauty and enjoyment!
 
 


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